Frequently Asked Questions
Got a question? We have got you covered. Here are the answers to the most common questions from our UAE customers.
Ordering & Payment
Do you offer Cash on Delivery?
Yes. We offer Cash on Delivery (COD) on all orders across the UAE. Pay when your order arrives — no prepayment needed.
How do I place an order?
Simply browse our shop, add items to your cart, and proceed to checkout. Fill in your delivery details and select Cash on Delivery as your payment method.
Can I change or cancel my order?
Please contact us as soon as possible at support@shopzayvora.com if you need to change or cancel an order. We will do our best to accommodate your request before dispatch.
Delivery & Shipping
How long does delivery take?
Most orders are delivered within 2 to 5 working days across the UAE. Dubai and Sharjah orders typically arrive sooner.
Is shipping free?
Yes. We offer free shipping on all orders to all UAE emirates. No minimum order is required.
Do you deliver outside the UAE?
Currently we deliver within the UAE only. We plan to expand to other GCC countries in the future.
How do I track my order?
Once your order is dispatched, you will receive tracking information. You can also use our Track Order page at any time.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in their original packaging. Please visit our Return Policy page for full details.
How do I return a product?
Contact us at support@shopzayvora.com with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5 to 7 business days.
Products
Are your products genuine?
Yes. We source our products from trusted suppliers. Product descriptions include all relevant information about each item so you can make an informed purchase.
Do products come with a warranty?
Warranty availability varies by product. Relevant warranty information is included in the product description where applicable.
Contact & Support
How do I contact customer support?
You can reach us via email at support@shopzayvora.com or by visiting our Contact page. We aim to respond within 24 hours.